Refund policy

Returns & Refunds

We want you to love your Squish Club order. Because our products are made especially for you when you place an order, we’re unable to accept returns or exchanges for change of mind, incorrect size or color selection, or other preference-based reasons.

Damaged, defective, or incorrect items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact Squish Club within 30 days of delivery.

Please include your order number and clear photos showing the issue. Once reviewed, eligible orders will be replaced or refunded at no additional cost to you. You generally will not be required to return a damaged or defective item.

Incorrect size or color

Please carefully review your selected size, color, device model, design, and other product options before completing checkout. Because each item is produced specifically for your order, we cannot provide refunds or exchanges when the incorrect option was selected at checkout.

Order changes and cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help, but once an order has entered production, changes or cancellations cannot be guaranteed.

Lost or delivery-related issues

If your tracking shows an unusual delay or you believe your package has been lost, please contact us so we can investigate the shipment.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued can vary depending on your bank or payment provider.

If you have any questions about an order, please contact us through the Squish Club contact page.